Support
Help, without the hold music.
How to claim your warranty
Warranty claims are handled directly by our team. Every MERU appliance and MERUWARE piece is tested at 100% before dispatch — if a manufacturing defect appears, we replace the unit.
- 01
Contact us
Message us on WhatsApp, call, or email — this is how every warranty claim starts. Our team opens the claim for you.
- 02
Share your details
Send the order number or invoice, the model name, and the purchase date so we can verify warranty validity.
- 03
Show the defect
Add 2–3 clear photos, and a short video if the fault is electrical or intermittent. This usually settles the claim in one message.
- 04
Verification
Our quality team reviews the case within 24–48 working hours and confirms whether it is a covered manufacturing defect.
- 05
Replacement dispatched
Approved claims are replaced with a fresh unit — replacement only, no repairs and no refunds. We arrange pickup of the defective unit.
Keep the invoice and the original carton until the claim is closed. Warranty covers manufacturing defects only.
Common questions
How is quality assured on every unit?
Every appliance passes a 100% electrical, earth-continuity and thermal test, followed by a cosmetic and functional inspection under standardised lighting before packing.
What is covered by warranty?
Manufacturing defects only. Damage from misuse, voltage fluctuation, unauthorised repair or normal wear is not covered.
How do returns work?
Replacement only. A verified manufacturing defect is replaced with a fresh unit — we do not process refunds.
Do you issue GST invoices?
Yes. Add your GSTIN at checkout and a compliant invoice is generated automatically.
Still stuck? Contact our team — we answer within 24 hours.